At VapeShopDubai.com, we are committed to providing you with a smooth and secure shopping experience. Here’s everything you need to know about our payment options, refund process, and return policy.
Payment Options
We offer multiple secure and convenient ways to pay:
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Credit/Debit Cards (PayPal, Visa, MasterCard, Ziioni, Card Machine)
Make instant, secure payments through our website, mobile site, or in-store. Your card details are always protected with top-level encryption. -
Cash on Delivery (COD)
Available for orders within the UAE. Pay at your doorstep when your order arrives. -
Bank Transfer
Choose this at checkout to access our bank details. For international transfers, make sure we receive the full payment amount (excluding bank fees). -
Cash Payments
Visit our physical store and pay in cash directly for a smooth transaction.
Note: All listed prices include UAE VAT where applicable.
Secure Payment Guarantee
Your payment safety is our top priority. We use encrypted systems, and your card details are never stored or shared. If you suspect any unauthorized use of your card, please contact your bank right away, as we are not liable for fraudulent transactions.
Refund Policy
We want you to be happy with your purchase. If you need a refund, here’s how it works:
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Eligibility
Products must be unused, unopened, and in their original condition. Refund requests must be submitted within 7 days of receiving the order. -
Non-Refundable Items
For hygiene and safety, we cannot accept returns or offer refunds on e-liquids, coils, pods, or disposable vapes. -
How to Request a Refund
Email us at vapeshopdubai@gmail.com with your Order Number, Name, reason for return, and photos (if needed). Refunds are processed once we receive and inspect the returned product. -
Processing Time
Approved refunds will be credited to your original payment method within 7 business days. Please note that shipping fees and bank charges are non-refundable.
Important: Refunds are not available for international orders delayed or held by customs.
Returns Policy
If you receive a faulty item, we’ll make it right:
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Conditions for Returns
Returns are accepted within 7 days of receipt, with items in their original packaging. Customers are responsible for return shipping costs. -
How to Return
Reach out to us to arrange the return. We’ll either replace the defective item or issue store credit. -
Non-Returnable Items
Opened products, e-liquids, coils, pods, and disposable devices cannot be returned.
Warranty Policy
We offer a 14-day warranty for devices with manufacturer defects. This covers:
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LED display malfunctions
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Charging port problems
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Battery issues (like auto-firing or unexpected shutdown)
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Chipset malfunctions
Not Covered by Warranty
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E-liquids, coils, batteries, tanks, or disposables
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Damage from misuse, dropping, or unauthorized repairs
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Cosmetic wear and tear
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Water, fire, or juice damage
How to Make a Warranty Claim
Contact our support team within 14 days of receiving your product. You’ll need to cover shipping costs for the return so we can inspect the device.
Need Help?
We’re always ready to assist with any concerns or questions.
📧 Email: vapeshopdubai@gmail.com